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![Frequently Asked Questions]()
What is YouthServices
IT?
YouthServices IT is web-based software that
supports the administration of youth service programs. The software
meets the service-tracking and grant-management requirements of
youth service providers and funders.
Why use YouthServices
IT?
YouthServices IT is technology that works. The
software effectively automates common administrative tasks, saving
both time and money. YouthServices IT will help your staff stay
organized, improve their efficiency and operate with a higher degree
of accountability.
Why use
web-based software?
Web-based software creates a
scalable workspace that can link funders and providers across
diverse settings. Funders can set standards and evaluate reports in
real time, and providers can track services in team-based settings.
Above all, end users are freed from the burden of maintaining
advanced technology. The experts behind YouthServices IT make sure
everything works as planned.
What about desktop-based
alternatives?
Desktop software may be adequate in
settings where a group standard isn't required and functionality is
rarely updated. When agencies must share a standard, desktop
software is at a great disadvantage. Every change must be updated on
each computer at every location, making regular system changes
cost-prohibitive. Desktop software is also platform dependent, often
excluding Macs and older PCs.
Can YouthServices IT be
customized for my agency?
Yes. The software is
customized for each client. Your forms, reports and business
processes can be incorporated into the solution. As your needs
change, the software can be updated incrementally, allowing you to
implement new requirements and policies in real-time.
What kind of computer do I need to
access YouthServices IT?
With YouthServices IT,
all you need is a computer with Internet access and a web browser.
You’ll be able to access your database anywhere, anytime. No
time-consuming software downloads are required.
Can multiple users access the
database?
Yes. YouthServices IT supports unlimited
users from multiple locations. Your staff can use the software as a
team. Several agencies can use the system to serve a common group of
clients. Oversight agencies can use the system to supervise multiple
sites. The system can be customized to accommodate unique
data-sharing arrangements.
Do I need a
fast Internet connection to use YouthServices IT?
No.
You can access the software with any speed connection, including a
14.4 Kbps modem. The interface is optimized for
performance.
Is there a
limit to the amount of data that can be
entered?
No. The database is highly scalable. The
system’s enterprise-class architecture is capable of managing
high-volume data sets.
Can
we transfer existing data into the YouthServices
IT?
Yes. Your data can be converted for an hourly
labor charge.
Can I export
YouthServices IT data to other programs?
Yes. A
file export tool is provided that allows data to be downloaded to
software programs, such as Microsoft Excel®. The database supports
“key” fields, such as school IDs, which can be used to connect to
external data sets.
Do you
offer Help Desk services?
Yes. Help Desk services
are available. Organizations may request support via email or an 800
number. Our Help Desk operates during business hours (M-F 7:00 am -
4:00 pm PST).
Does
YouthServices IT provide training?
Yes. Our staff
offers on-site training for individuals and groups. We can create a
training program that meets your specific needs.
Why do I need a system this
advanced?
While YouthServices IT is advanced, it
is easy to use. Using the software will save you countless hours of
managing bulky and burdensome paper documents. The systems advance
features will make you more efficient, leaving you more time to
focus on what’s really important — serving youth.
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General Questions
