SAMPLE RESUME
Senior Microsoft System Administrator

OBJECTIVE

Senior Microsoft Exchange and Microsoft Windows NT/2000 System Administrator for a large-sized business where I can develop and deploy enterprise-level Messaging solutions across massive networks.

PROFILE

Creative and self-motivated individual with over seven years of diversified experience in Information Systems Management. Specialized in creating, deploying and administering Messaging solutions in large-scale Microsoft Exchange, NT and 2000 environments. Excellent at organizing projects, prioritizing issues and clearly articulating technical concepts to end users and management staff. Experience includes:

• Six years of experience in maintaining a multiple-master, multi-client NT domain and five years of experience as a Microsoft Exchange Administrator, leading teams, working as an integral part of a larger group, and traveling extensively across North America
• Advanced technical writing experience with manuals, brochures, technical procedures & policies, design documents, infrastructure, best practices, white papers and corporate IT policies
• Extensive leadership and public-speaking experience leading teams of up to a dozen employees, giving presentations to senior management, CTOs and CEOs, and teaching company technology classes based around materials I developed
• Technical expertise in troubleshooting SMTP relays; IMS, MTA & replication issues, site connectors, x.400 connectors, DRAS; disaster-recovery planning & testing, backups with ArcServe & Veritas BackupExec over a FibreChannel SAN; LAN design, Dell, HP, IBM & Compaq server hardware, Citrix Metaframe, Microsoft Proxy Server & NT 4.0 domain migration; Outlook Form Design, connectors and migrations from foreign mail systems such as Lotus Notes, Microsoft Mail & UNIX SMTP systems; ORG, site & server migrations; Internet News Service; directory management, recovery & repair, Outlook Web Access; Exchange performance tuning; WINS, DHCP & DNS file servers; IIS web and FTP servers; Internet security; SAN, NAS & Fibre Channel array disk solutions

CERTIFICATIONS

Microsoft Certified System Engineer; NT 4.0 track with electives in Microsoft Proxy Server 2.0 and Microsoft Exchange Server 5.5

WORK EXPERIENCE

SIEMENS BUSINESS SERVICES (Santa Clara)
Exchange Administrator, Contract 2/01-3/02

One of three Exchange administrators for the North American site of one of the largest Exchange 5.5 organizations in the world, personally responsible for approximately 6,000 Exchange seats. Daily tasks included troubleshooting MTA and replication issues, Outlook Form design, site documentation, migration from external UNIX mail relays to an all-Exchange solution, and third-level Exchange and Outlook support. Accomplishments included:

• Performing hardware consolidation on 17 Exchange 5.5 servers, upgrading them to Windows 2000, and utilizing Dell server hardware on an all-Fibre Channel disk and tape backup subsystem
• Diagnosis and resolution of massive Message Transfer Agent, replication and Internet Mail Service problems across five connected sites
• Technical-writing projects, including disaster-recovery procedures and a Dell/Microsoft case study & white paper on an Exchange 5.5 deployment utilizing Dell's Fibre Channel server solution

WIND RIVER SYSTEMS (Alameda)
Exchange Administrator, Contract 8/99-2/01

Sole technical administrator and project manager for 1,000-seat Exchange environment. Key member of a worldwide acquisition and migration team that traveled to recently acquired offices and standardized systems to new corporate configurations. Migrated Exchange 5.5 servers into a common domain, ORG & Site name, naming standard & designed public folders and overhauling the SMTP mail design to take advantage of a redundant WAN. Migrated NT Workstations & Servers, WINS, DHCP, DNS and other network services to a common domain and hardware standards. Accomplishments included:

• Designing WAN Exchange infrastructure, maximizing available bandwidth, and providing redundancy and high availability
• Providing third-level support for over 80 Windows NT 4, Windows NT Terminal & Windows 2000 servers and to over 3,000 desktops worldwide
• Designing and implementing disaster recovery plan and backup strategy for six remote sites

CIGNA (Irvine, CA)
Systems Administrator 3/98-8/99

Team lead of a 200-person Exchange site in a 200,000-person Exchange organization. Planned and implemented migration from Microsoft Mail 3.0 on OS/2 to Exchange 5.5 on Windows NT 4.0. Expanded Exchange site to include over 250 clients over four offices, then later joined the CIGNA Exchange infrastructure. Setup x.400 connections & Microsoft Mail connectors and implemented Outlook Web Access via IIS 4.0. Extensive research & experience in backups, database repair, Microsoft Outlook client support and form design. Accomplishments included:

• Designing a disaster recovery and business continuity plan for Microsoft Exchange and Windows NT Server infrastructures
• Providing third-level support for Windows NT Domain in the CIGNA Irvine office, including server performance, developing and auditing security & desktop system policies, and making hardware and software recommendations

FLOJET CORP (Irvine, CA)
Contract Systems Administrator 7/97-3/98

Migrated Netware 3.12 servers and 9x & Macintosh OS to a Windows NT and TCP/IP based infrastructure. Migrated a three-office, two-server Microsoft Mail on Netware messaging system to Microsoft Exchange. Developed extensive backup procedure, public folder use and Outlook Web Access. Performed daily Microsoft Exchange 5.5 and Microsoft Proxy Server 2.0 administration.

REGENCY HEALTH SERVICES (Tustin, CA)
Technical Support Analyst 4/97-7/97

Supported Windows NT 3.51 Workstation & NT 4.0 Servers, Macintosh clients from desktop support to Windows NT Server configuration for AppleTalk and Services for Macintosh, and provided second-level Lotus Notes client support.

ELECTRIC DREAMS, INC. (Tustin, CA)
Network Specialist/Production Engineer 8/96-4/97

Upgraded, maintained and administrated two Windows NT 4.0 Servers. Set up domains, user rights, policies, permissions, and print-and-file sharing across the entire Ethernet / EtherTalk network. Created a company-wide and cross-platform daily backup plan, with one Windows NT 4.0 server backing up Windows 95 and Windows NT Workstations, Macintoshes and Silicon Graphics systems. Designed and maintained company web page, utilizing JavaScript, Macromedia Flash plug-ins and HTML. Maintained and upgraded Windows 95 PCs and System 7.5 Mac OS workstations.

OTHER INTERESTING EXPERIENCE

Volunteer video editor and technology teacher for Bay Kids
Member of the Big Brother/Big Sister program for [xxx] years
Volunteer fundraiser for the SF AIDS Foundation

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