TARGET
Quality Assurance Engineer or Technical Support Analyst at a stable software development company

PROFILE
Reliable quality assurance specialist with over five years of experience. Hands-on knowledge of all phases of the software development cycle. Excellent test management, communication and problem-solving skills. Detail oriented, hard working and goal oriented; quick to learn new procedures and methods. Permanent US resident.

PROFESSIONAL EXPERIENCE

IQ LABS, INC.
Hayward, CA (06/2000-03/2003)
Technical Support/Release Manager
J2EE Telecommunications Management Application

Responsible for the release, build management and development of installation procedures for client/server communication infrastructure management Java application in a cross-platform environment. Duties included:

• Performing weekly software builds; managing release control and packaging.
• Performing product suite install audit in accordance with customization requirements.
• Creating automated installation and configuration procedures for company and third-party products.
• Preparing initial application data load and SQL scripts for application database.
• Developing test cases and test documentation; performing installation and integration testing.
• Creating strong communication relationships between QA, development and customer support teams.
• Managing customer inquiries, submitting trouble tickets, troubleshooting problems online.
• Training team members; performing online demos and training for customers.

SOFTWARE ADVANCED TECHNOLOGIES INSTITUTE (SATI)
Concord, CA (12/1999-05/2000)
SQA Analyst
Web-Based, Client-Server Information-Management Application

Performed cross-platform and cross-browser application testing for quality assurance team. Duties included:

• Preparing test plans and test cases; analyzing test results, classifying and verifying bugs.
• Performing automation for regression testing and optimizing productivity.
• Executing regression, functional, boundary and performance testing.

ASSOCIAZIONE RIMINESE DI SOLIDARIETA'
Rimini, Italy (06/1995-09/1999)
Project Manager:
Children's Healthcare Program

Performed technical support for customized Windows 98/NT applications at nonprofit organization. Duties included:

• Technical Coordination: Defined software requirements, managed applications integration, developed databases.
• Project Management: administration, staff training, translations, public relations, fundraising.

KASKAD, INC.
Minsk, Belarus (09/1991-01/1995)
Software Engineer
Aircraft-Safety Optimization Software

Developed and tested dangerous-trajectory deviations alert module for software suite. Duties included:

• Participating in system design, detail specs and testing procedures; writing SQL and UNIX shell scripts.
• Performing module, integration and regression testing; documenting test results.

COMPUTER SKILLS
Build/Release Management, SQA, Software Installation/Configuration, Install Anywhere, Java Web Start, Ant, Apache, Tomcat, Oracle 8i, 9i, MSSQL2000, Windows 98/NT/2000/XP, Solaris, Bug Collector Pro, Mercury Interactive Tools, Visual Source Safe, Microsoft Office Suite

LANGUAGES
Perl, Java, UNIX Shell Scripting, DOS Scripting, C; English, Russian, Italian; Registered Interpreter

EDUCATION

BS, COMPUTER SCIENCE
State University of Radio Electronics and Computer Systems (Minsk, Belarus)

SOFTWARE QUALITY ASSURANCE ENGINEER CERTIFICATE
SATI (Concord, CA)

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