SAMPLE RESUME
Quality Assurance Manager, Gaming

PROFILE

• 5 years of experience in quality assurance testing console, PC and online games and software.
• 4 years of experience hiring, training and supervising QA teams of up 60.
• 4 years of process improvement experience: designing test plans & developing company QA standards.
• 2 years of project management bringing over 20 products through lifecycle.
• C++ programming, Java scripting and UNIX system administration.

SKILLS

Testing Experience
Compatibility testing with platforms, processors, video cards and sound cards; designing detailed test plans and scenarios; editing design documents and manuals; testing Internet message boards, driver downloads, anti-piracy, browser compatibility; validating problem areas (DEBUG) using GNU (gdb) or in-house tools; C++ compiling, archiving, library creation and program documentation; White Box & Black Box testing; game play and balancing issues; demo, patches and multiplayer games; online beta testing (Neverwinter Nights, Darksun, Ultima, Everquest); localization: German, French, Swedish, Spanish, Japanese, Italian, Dutch; ISO, IEEE.

Languages & Apps
C++, Java, Shell Scripting (Korn), HTML; Silk, WinRunner, TestDirector, Dreamweaver, Photoshop, FilemakerPro 5, Word, Excel, PowerPoint, Outlook

Platforms
Unix, Linux, Solaris 8, Windows XP/NT/ME/2000/98/95, Mac, Internet
General Skills Installation, customization, configuration, troubleshooting and operating PC hardware, software, networks and operating systems (Win95, Win98, WinNT, Win2000 and UNIX based systems: Solaris 8, Linux)

WORK HISTORY

INSOMNIAC GAMES
QA Manager (2003-Present)
Manage a staff of four to six console game testers.

KONAMI
QA Contractor (2002)
Performed standard QA process during the lifecycle of projects and all PAL versions. Updated Filemaker 5 bugbases. Performed compatibility and localization testing of PC SKUs (sound and video cards, Windows 98, 2K, ME, XP). Products: Silent Hill 2 (PC), Frogger Beyond (PC, XBOX, PS2, Nintendo), Shadow of Destiny (PC).

RED STORM/UBI SOFT
Senior QA Lead (2000-2001)
Managed team of 30 testers, serving as a liaison to developers, production, marketing, legal and executive management; tracked team production milestones, charting team progress in building out the product from alpha to beta releases. Defined structure and processes of QA department, designing and implementing company QA strategy. Performed internal testing, external beta software deployment and internal and external user bug tracking. Wrote test plans, edited manuals, performed database management, implemented DeBug scripts, performed general scripting, archived builds, games and old software versions and performed hardware and software maintenance. Educated team members about product lifecycle (production, marketing and development), enhancing employee understanding of the production process and empowering members to make informed decisions. Products: Warlords Battlecry, Chessmaster 8000, Pools of Radiance II, Myst: Exile, Earth 2150 & Moon Project, Panzer General.

HASBRO INTERACTIVE/MICROPROSE
QA Lead/Production Assistant (1999, contract)
Floating QA Lead for 40-person testing department. Managed QA labor, charting and tracking team milestones, writing test plans, editing manuals and designing project flowcharts. Served as liaison between developers and QA/production. Products: Mechwarrior3, Mech3 Pirate's Moon, GP500, Grand Prix World, Kid's Tetris.

ELECTRONIC ARTS
QA Lead (1999, contract)
Lead tester for System Shock 2 and Alpha Centauri localization. Managed QA labor, serving as team liaison to game developers. Demonstrated games for visiting investors and managers. Wrote test plans, edited manuals, managed databases, implemented DeBug scripts, performed hardware and software maintenance for project leads. Worked in direct contact with Looking Glass Studios to resolve communication issues. Products: System Shock 2, Alpha Centauri, The Sims, Road Rash (PSX), Nascar.

MAXIS
QC Supervisor (1998-1999, contract)
Directed QC testing throughout the lifecycle of the product. Supervised QC/Black Box testing group. Wrote test plans, edited manuals, performed database management, implemented DeBug scripts, performed hardware and software maintenance for project leads. Took data from Quality Control and brought it to QA, training 16 people to the QA testing level. Products: SimCity 3000, Motorcross (PSX).

EDUCATION

UNIX & OOP/C++ Certificate Program, SFSU (2002)
Java & Java Scripts Certificate, SATI (2002)

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