TARGET POSITION

Project Manager position at a large corporation or a small nonprofit where I can expand on my extensive hands-on database and software application programming experience as I manage technology implementation projects.

PROFESSIONAL SUMMARY

A seasoned project manager with ten years of technology experience, I excel at bringing folks together to work as a team as we implement change, teach groups how to increase productivity as they have more fun, and promote company projects on the Internet. Prior to entering the technology industry, I worked as a professional chef for over a decade, which taught me how to manage people, coordinate high-flow production, implement large-scale projects, develop inventory systems, and effectively allocate resources. A hands-on person, I truly enjoy working with databases and websites, and have developed the following skills:

• Deep knowledge of different hardware, software and networking systems, including database development software, FTP clients, testing products, CAD apps and standard office suite software.
• Extensive project management experience, including project documentation, product development plans, resource allocation, inter-department workflow coordination and vendor management.
• Proven leadership skills in varied business environments, from large corporate banking institutions to eclectic, alternative community-oriented nonprofits.

PROFESSIONAL EXPERIENCE

WELLS FARGO BANK (San Francisco, CA)
Internet Services Development (02/00-Present)
Project Management Consultant,
Internet Commerce Engineering Group
Managed several successful, high-profile and complex technology integration and implementation projects, directing project staff, locating resources, ensuring project control, identifying project requirements, interfacing with users to define needs and issues, developing project plans and strategies, planning and estimating tasks and timelines, preparing business cases, employing creative problem solving to generate solutions, writing product documentation specifications, project development plans and flow charts, negotiating with all levels of staff and management, conducting meetings and managing task forces, and assigning programming, engineering, quality assurance and administrative tasks. Notable accomplishments include the following projects:

• UNIX OFX Server Implementation: Replaced existing OFX (Open Financial Exchange) NT Servers, driving the product development schedule, coordinating internal teams and external vendors, scheduling project development flow, meetings and status reports, and writing project documentation.
• Wireless Implementation, OFX: Worked with the host bank, which provided a hosting environment for the Financial Service Provider, driving the development integration schedule and coordinating internal and external workflow. Maintained issues investigation and coordinated resolution with development team.
• Bill Presentment & Payment: Assisted the technical group responsible for the development and roll out of an enhanced online banking product that allowed users to view their bills online while making payments. Managed the vendor migration of Wells Fargo's BillPay customers from the Austin platform to the Genesis platform, focusing on retaining all existing functionality.

WELLS FARGO BANK (San Francisco, CA):
Y2K Project Office (08/98-02/00)
Project Management Consultant,
Risk Management Team
Worked with bank business groups to manage changes and establish a compliance process for minimizing the potential risk of Y2K problems. Notable accomplishments include the following:

• Developed database requirements, standards and methodology for bank-wide tracking of Y2K Exceptions for system components, applications and vendor products. Evaluated, defined and documented Exception workflow process, managing the migration of Exception data to the Y2K Program Office database product.
• Produced, tested and maintained the reporting database product utilized to generate weekly and monthly statistical reports of new and existing Exception requests. Presented regular reports to upper management.
• Defined requirements for the Exception WebPage and software GUI, documenting test plans and scripts, performing QA testing, and organizing the training and roll out of the product to end users.

BANK OF AMERICA (Concord, CA):
Bill Present Group (05/99-08/99)
Project Management Consultant,
E-commerce Internet Banking
Managed the Development Team's user support strategy for the roll out of the enhanced Bill Presentment & Payment product, which allowed users to view and pay their bills online, documented project requirements, application architecture, development process and testing plan.

BANK OF AMERICA (San Francisco, CA)
Financial Applications Management (01/98-08/98)
Project Manager,
ORACLE Financial Analyzer Implementation
Managed the enterprise-wide implementation of the Oracle Financial Analyzer (OFA) application, supporting the Global Retail Bank division receiving the BofA Planning and Forecasting (BPF) application and assisting with data migration. Accomplishments included the following:

• Analyzed, compiled and documented the product, financial report and financial line calculation requirements, coordinating meetings and presenting information to the Oracle Development Team.
• Developed PowerPoint instructor training presentation for end-user training of the OFA product, working with an enterprise-project technical writer to develop user documentation specific to the Global Retail Group. Helped create an end-user support team, establishing guidelines and support criteria for end users.
• Maintained training database of over 700 Global Retail Bank users, coordinating the creation and assignment of UNIX IDs for Global Retail users, developing UNIX training documentation, scheduling users for training, ensuring 100% class enrollment and attendance, coordinating hardware and software requirements for out-of-state training facilities, and providing manuals for instructors and end users.
• Compiled website requirements from the Global Retail Bank users of the ORACLE product, working with the development team to design and test the website. Developed PowerPoint training tutorial on company intranet depicting use of the ORACLE product for Global Retail Bank users.

BANK OF AMERICA (San Francisco, CA)
National Customer Support (02/97-01/98)
Business Auto Analyst, Y2K Project
Coordinated and directed division project managers to perform identification, impact assessment and determination of Y2K strategy for all systems supported by division, defining the type of database to be developed, system requirements and methodology for tracking system components. Received Exceptional Performance Award for 8/97 & 8/98. Promoted twice and received multiple performance awards. Duties entailed:

• Working closely with developers while programming, documenting test plans and scripts, and performing database and WebPages product testing.
• Coordinating testing and maintenance of product enhancements to the database, including training and managing a data-entry team, and working with business groups to validate and QA data.
• Communicating with BofA Program Office to analyze, define and document identified Y2K Program Office reporting requirements, and presenting reporting requirements to upper management.

QUICK RESPONSE SERVICES (Richmond, CA)
E-Commerce & Retail Industries (07/95-02/97)
Case Management Technical Support Representative
Provided online UPC database technical support for clients such as Federated, Kmart, Target, Macy's, Liz Claiborne, Gap and Levi's, helping clients retrieve and update UPC codes by utilizing Electronic Data Interchange (EDI) software. Conducted client training sessions for dial-in database access for the QRS UPC network by utilizing mainframe and GUI products to access client UPC data. Tested software products and worked through development bugs. Managed simultaneous projects, including mass customer mailings, departmental reports. sales presentations, brochures production, inter-departmental meetings and travel arrangements.

SKILLS

Hardware
Sun Solaris Hardware, Financial Fusion, Object Broker Runtime, BEA-Web Logic, I-Planet, IBM Hardware, Mac, Windows 3.1, Windows 95, Windows NT, Window 2000, Windows XP, Novell Netware

Software
WordPerfect, Microsoft Office (Word, Access, Excel, PowerPoint, Outlook), Microsoft Project, Visio, Adobe Photoshop, Aldus Pagemaker, Lotus Notes, Arev

Networks
CICS, MVS, TSO, LAN Systems, Client/Server, IBM & Advantis Network, IBMMAIL, Internet, Intranet

Database Products
racle Financial Analyzer, PVCS Tracker, Goldmine, Paradox, Access

Web Products
HTML, Robohelp, Dreamweaver
File Transfer Software: Expedite Manager, DNS Software, Premenos

Testing Products
WinRunner & Load Runner, SQA

VOLUNTEER EXPERIENCE

ELLAS EN ACCION (www.ellasenaccion.org)
Website Manager & Board Member
Volunteer duties include upgrading the website, maintaining web content, publishing newsletters, coordinating group events, preparing grant proposals, developing funding opportunities, and helping community members relocate to the Bay Area.

Event Coordinator
Created and organized a women's community networking group with 400+ members, coordinating networking mixers and social events in San Francisco.

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