SAMPLE RESUME
Marketing Communications Manager

PROFILE

Thirteen years of experience in the biotechnology, pharmaceutical and healthcare industries earned me increasing responsibilities in marketing management, sales and business administration. Focused on quality and results, I believe the best way to achieve success is to lead an inspired team to greatness. I consistently demonstrate strong organizational and problem-solving abilities, and have developed strong written and verbal communications skills. Core competencies include:

• Managing creative Internet and print vendors, design-houses, advertising campaigns, editors and press
• Coordinating tradeshows and events; administering and managing programs
• Implementing corporate positioning, messaging and brand management
• Leading, building and training teams, developing staff and allocating resources
• Capital/operational budgeting; financial operation cost control; audit and regulatory compliance

PROFESSIONAL EXPERIENCE

RITA MEDICAL SYSTEMS: Mountain View, CA (2001-Present)
Pioneer in the market for radio-frequency ablation systems for the treatment of solid-tumor cancers

Associate Product Manager
Led the company s Internet marketing efforts, including the development and maintenance of the company's corporate and educational websites. Managed a creative efforts for the development of collateral, demonstrations and sales tools, and headed lead generation and direct marketing efforts, working closely with Product Marketing and Sales Managers to ensure that demand creation programs complemented product and channel strategies.

COHERENT MEDICAL: Santa Clara, CA (1999-2001)
World leader in the design, manufacture and sale of lasers, laser systems, precision optics and related accessories for medical, scientific and commercial applications

Manager, Exhibits & Trade Shows
Produced company participation in 120 regional tradeshows and eight national tradeshows annually. Coordinated symposiums, workshops, national sales meetings and functions involving end-user relationships. Managed exhibition management: budgets, staffing, housing, registration, ground transportation, asset management, graphics, equipment, freight and drayage. Designed and produced pre/post-show marketing communications.

Manager Lead Development Programs
Evaluated success of tradeshows, and direct marketing and advertising programs. Developed and implemented strategies and tactics for developing, testing, maintaining, growing, cleansing and harnessing a North American customer database. Managed literature fulfillment center, delivering professional and timely response to all inquiries. Supervised two-person group for database management and literature fulfillment, including hiring, performance reviews and coaching.

ARGUS SOFTWARE: Redwood City, CA (1997-1999)
Leading developer of software systems for information management in radiation oncology and radiology.

Manager of Operations
Responsible for day-to-day operations, including planning, organizing, staffing, directing, and controlling the Accounts Payable, Accounts Receivable / Credit & Collections, Customer Service, Marketing and Facility operations; prepared budgets and financial reports. Researched and implemented methods for customer acquisition and retention. Managed three direct reports, including hiring, performance reviews and coaching.

LIFESCAN: Milpitas, CA (1988-1997)
LifeScan is a class II medical device manufacturer of blood glucose monitoring systems for diabetes management.

Quality Assurance Specialist
Managed all Medical Device Reporting (MDR) and Non-MDR complaint investigation proceedings for the quality program avoiding internal audit and regulatory noncompliance penalties. Performed directed activities and aided in preparation of documentation supporting product liability legal actions and claims. Served as Subject Matter expert in litigation proceedings. Devised word templates for the standardization of medical complaint investigation reports and successfully transition responsibility of reporting to junior personnel.

Collaborated with project team members and project managers to develop and formalize automated test systems, processes and procedures for data generation, data analysis, and data management of customer complaint and product performance information.

Coached, motivated, and encouraged open participation to develop team dynamics and cohesiveness among quality team members and management representatives for increased work productivity and job satisfaction. Organized, designed and administered department training modules for temporary and regular quality team members. Coordinated with project managers employee recognition and incentive programs.

EDUCATION

PRESCOTT COLLEGE: Business Administration, Operations and Resource & Cost Management (1998)

SAN JOSE STATE UNIVERSITY: Certification in Program/Project Management (1997)

TRAINING

• Johnson & Johnson Executive Management and Development Program
• Project Management, Kepner-Tregoe, Inc.
• Problem Solving and Decision Making, Kepner-Tregoe, Inc.
• Engineering the Performance System, Kepner-Tregoe, Inc.
• Demand Flow Technology & Business Strategy Workshop
• Business and Technical Writing, Vincler and Vincler
• Managing Statistically Based Continuous Improvement Teams

AWARDS & RECOGNITION

• Peer Award for Teamwork & Customer Satisfaction
• Q-Cards/Silver Pin for effective demonstration of QES tools 4 Absolutes of Quality
• Caring Contributor nominations and Quality Excellence Award for participation on multidisciplinary projects

COMPUTER SKILLS

Hardware/Platforms
Apple Macintosh, IBM PC-compatible running Microsoft Windows, Internet

Software
ACT!, Adobe Acrobat, Acrobat Business Tool, Adobe In Design, Adobe Illustrator, Adobe Photoshop, QuarkXPress, TRAQ-IT, MS Word, MS Excel, MS PowerPoint, MS Publisher, MS Project, Project KickStart, MS Access, MS Outlook, MS Exchange, Lotus 1-2-3, Lotus Word Pro, Lotus Approach, Lotus Freelance Graphics, Lotus Organizer, Lotus CC:Mail, Visio, Filemaker Pro, QuickBooks, Workwise Employee File & Evaluations, Training Manager, TimeControl, Job Descriptions, Forms Master, CPQS, DataPrism, Nova Manage, SAS System, Base SAS, SAS/Assist, SAS/OR, PACT, Ask MAN/MAN

top of page